Grievance Redressal Policy for Blood Testing Website

We at www.testmyblood.in strive to provide our customers with the best possible blood testing services and experience. However, in case of any grievances or complaints, we have put in place a Grievance Redressal Policy to ensure that your concerns are addressed in a timely and effective manner.

1. How to raise a grievance

If you have any grievances or complaints regarding our blood testing services or our website, you can reach out to us by contacting our customer support team via email or phone. Our contact information is available on our website.

2. Acknowledgement of grievance

Once we receive your grievance, we will acknowledge it within one hour during our work hours ( 8.00 AM - 8.00 PM ) and provide you with a reference number for future reference.

3. Investigation of grievance

We will investigate your grievance and provide a resolution within 24 hours . We may request additional information or documents from you to assist us in our investigation.

4. Communication of resolution

We will communicate the resolution of your grievance to you via email or phone. If we require more time to resolve your grievance, we will provide you with regular updates on the progress of our investigation.

5. Escalation of grievance

If you are not satisfied with the resolution provided, you can escalate your grievance to a higher level within our organization. We will provide you with the contact information of the relevant person or department.

6. Record keeping

We will maintain records of all grievances and their resolutions for a period of 8 weeks for internal audit and review purposes.

7. Confidentiality

We respect your privacy and will keep all information related to your grievance confidential. We will only share information with third parties if it is necessary to investigate your grievance or if required by law.

8. Feedback

We value your feedback and will use it to improve our services and grievance redressal process. After your grievance has been resolved, we may request your feedback on our handling of the matter.

We are committed to resolving your grievances in a fair and transparent manner. If you have any questions or concerns about our Grievance Redressal Policy, please get in touch with us at the following contact information

Address : ORION DIAGNOSTIX Pvt Ltd, No: 7 , fifth avenue , Harrington Road , Chetpet , Chennai - 600031

Landline : 044-45482403, Mobile : 9884557535

E-mail : benjamin@testmyblood.in