FAQ

a) If you are registering for a test prescribed by a doctor, but cannot select the exact test, do not worry. i. Select the lab of your choice ii. From the test list select “Need assistance to select test” iii. Select the address for pickup iv. Select the date and time for collection v. Confirm the details b) Your bill will reflect only the collection fees c) A member of our team will call you within the hour to work with you to understand the test requested and update the order. d) When our Field Technician visits your house, he will also ensure that the test requested and the test selected is matched. If there is a mismatch, he will update the order and collect the amount of the correct tests. e) If at the stage you do not wish to proceed with the collection, a minimum collection charge of INR200 will be levied.

a. You can book a test till 10 pm the previous night. b. If you wish to cancel a test, you can do so until 10 pm the previous night. c. If for some reason you are not able to do the test, the collection fee of INR200 will be charged for the service.

a) You can reschedule your test until 10pm the night before the appointment. b). Rescheduling a test is very simple i. Log into your account ii. Select your order iii. Reschedule your test iv. You are done.

a) Visit the contact us page on our website ( www.testmyblood.in/contactus ) b) Fill up the form c) We will help you within 60mins

a) All tests’ charges are set by the lab you select. b) As a convenience fee, we charge your INR200 per collection. c) Our high quality service, provided at the convenience of your home is our guarantee.

a) Registering is very simple. b) Enter your Name, Email address and phone number c) A confirmation email will be sent to you, click on the link to verify your email address d) And you are registered

a) One address is your primary registered address b) When you register, you can enter your primary address c) This address will get autofilled when you are booking the next test d) If you wish to collect at another address- simply enter the new address at the booking stage

a) No b) When you are booking your test – ensure that you enter the “Patient Name” as the person for whom you are booking the test c) This ensures that the “Patient Name” is reflected in the reports that are generated by the lab. d) The test results and all records will reside under your registered login.

a) If you are booking a test for a family member b) Ensure that their address and phone number are entered in the “Patient Details” section. c) This way, we can reach the correct person to either get directions or update the records. d) Note: The test results and all records will reside under your registered login.

a) If the person does not reside in the same premises as you, we would recommend they setup their own account. However, b) If you are booking a test for a family member I) Ensure that their address and phone number are entered in the “Patient Details” section. c) This way, we can reach the correct person to either get directions or update the records. d) The test results and all records will reside under your registered login.